This document governs the cooperation between Ies Polska Spółka z ograniczoną odpowiedzialnością, located at ul. Seweryna Pieniężnego 14, 10-003 Olsztyn, NIP: 739-396-73-51, REGON: 521832177, KRS: 0000968356 (registered in the National Court Register managed by the District Court in Olsztyn, VIII Commercial Division of the National Court Register, with a share capital of 100,000 PLN), hereinafter referred to as the Supplier, and the company placing an order, hereinafter referred to as the Customer. Customers will be verified to ensure that their purchase is not for professional purposes, as determined by their business activity, as disclosed in the Central Register and Information on Economic Activity.
Placing an order signifies the Customer’s acceptance of these terms regarding cooperation.
GENERAL CONDITIONS OF COOPERATION
The wholesale automated customer service panel is a tool for ongoing collaboration with companies (B2B). Registration is limited to businesses only (we do not supply goods to end-users). Consumers and businesses with consumer rights are not serviced in the store. Registration and an active NIP number are required to receive services through the store.
ORDERS
Orders are accepted electronically via the automated customer service panel at www.iespolska.pl.
The Customer confirms that their registration data (NIP number, full address, company name) is accurate. A contact person’s name and phone number must also be provided.
Placing an order through the automated customer service panel authorizes the Supplier to issue a VAT invoice without the Customer’s signature.
After placing an order, an automatic confirmation will be generated.
NOTE: Inventory levels and colors may differ from actual availability.
ORDER FULFILLMENT
Order fulfillment depends on the timing of payment.
Orders are processed upon payment (excluding companies with a credit line).
Products are shipped to the Customer based on proof of bank transfer or the payment being credited to the Supplier’s bank account.
Goods remain the property of the Supplier until the Customer fully settles payment.
Confirmed orders cannot be canceled.
PAYMENTS
Payment methods:
Bank transfer to account: PL93 1050 1764 1000 0090 8164 4818
Cash on delivery with courier service (COD)
External online payments are available via “imoje,” managed by ING Bank Śląski S.A. (credit card, BLIK payments, electronic transfer, deferred payments by PragmaGO).
The first three orders from new customers must be prepaid (or shipped COD). After completing three orders, the Supplier may grant a credit line. The credit amount and payment terms are individually determined (the Customer must provide a current entry from the Business Register or the National Court Register, a document confirming NIP and REGON numbers, or a certificate of no tax or ZUS debt and VAT taxpayer verification from the White List).
If goods are delivered in multiple shipments, the Customer bears the transport cost for each shipment. The Supplier will issue a VAT invoice for each delivery.
LABELING AND INDIVIDUAL PACKAGING
The Supplier provides custom labeling estimates individually via email at the iespolska.pl domain. To receive a free estimate, please provide: quantity and type of clothing, color of clothing, desired location and format of the print or embroidery, the number of colors in the design (whether it includes gradients), and a sample graphic file, and optionally, a visualization.
The Customer is responsible for holding copyright or trademark rights necessary for order fulfillment and for the content of logos, prints, embroidery, etc., they commission. The Supplier does not verify copyright ownership, disclaiming responsibility for any infringement concerning the Customer or third parties. The Supplier may refuse to perform printing or embroidery if deemed illegal or infringing copyright.
Production files are required for order completion, and their preparation according to specifications is the Customer’s responsibility. The Supplier does not create designs or visualizations but can make changes to submitted files for an additional fee. Embroidery programs are owned by the Customer, who, upon approval, waives the right to file complaints. Any modifications to embroidery programs are subject to additional fees. Placing an order with labeling requires acceptance of these terms.
Labeling begins upon payment confirmation for the entire order. The Supplier provides an estimated shipping date via email. Trial printing is chargeable as per the estimate, except for embroidery samples for approval. The Supplier is not responsible for delays of up to 5 working days or delays due to missing or incorrect graphic files.
The Customer cannot cancel or modify a placed and paid order. Labeled clothing is not individually packaged in plastic bags; such packaging is available for an additional fee. Delivery is exclusively by courier, with no option for in-person pickup. The Customer waives the right to return labeled clothing. The Supplier does not label customer-provided clothing.
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